Refund policy

Product Authenticity & Condition

All products we sell are 100% authentic name brands. We do not carry knockoffs, imitations, or used items.

Please note:

Product images may appear slightly different from the actual item due to monitor and browser settings, or updated packaging by the manufacturer.

If you need to confirm the exact packaging or appearance, please contact us before placing your order.

Some items may have minor dents or scuffs on the outer packaging, but all products are brand new and unused.

Your satisfaction and trust are important to us!

Shipping & Handling Policy

We offer FREE shipping on most of our products within the United States. We currently do not offer international shipping

Please note:

  • If your order has already been dispatched and you need to contact and update the address or request changes, please contact your local post office or the shipping carrier directly.

  • Returned Packages Due to Incorrect Address:
    Please ensure that your shipping address is entered correctly at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we can reship the order once the customer pays the reshipping fee. Alternatively, we can issue a refund for the order minus the original shipping cost we incurred, even if the order originally qualified for “free shipping.

Return & Refund Policy

Returns are accepted within 14 days of delivery for unused items in their original packaging. Buyers are responsible for purchasing the return shipping label.

Please note:

  • Shipping costs are non-refundable.

    Some exclusive or special items are not eligible for return.

    For damaged or defective items, please contact us at day4beauty15@gmail.com within 48 hours of delivery with a photo of the damage or defect to process the return.

    Be sure to review the return policy listed on the product page before purchasing.

    If you have any questions or need assistance, contact us at day4beauty15@gmail.com — we respond within 24 hours.

Cancellation Policy Notice

If you wish to cancel your order, please contact us before tracking information is provided or before the item has shipped. Once your order has been processed, packed, and picked up by the carrier, a shipping fee will be deducted from your refund.

For cancellations after the package has been shipped—including refused deliveries, returns due to incomplete or incorrect addresses, or items returned as undeliverable by the carrier—a restocking fee will apply, which includes the original shipping cost and return shipping fees. Thank you for your understanding.

Customer Service Hours

Monday - Friday: 10:00 AM - 5:00 PM (PST)
Saturday, Sunday & Major Holidays: Closed

We aim to respond to all inquiries within 24 hours or by the next business day during our regular service hours.

Thank you for your business.